How to deal with a lost item

In the housekeeping department you deal with a lot of lost and found items. When you find a lost item then you must put the item in a plastic bag or container. On a piece of paper you write the date, time, chalet/room number, description of the item and the cleaner’s name.
You then take the item to your supervisor and they write the details in a lost/found book that is kept in their office.
They take the item and store it in the lost/found storeroom and lock it.

I've dealt with a couple of request that the guest phoned and asked for their belongings. If you have it then you asked them what is the item, colour and etc.

You asked them how would they like to have it, they can either come and fetch it themselves/family member or we can post the item for them, we then give them our banking details so that they can pay the fees of posting. We then take their information for the post. After their faxed their proof of payment then we post the item to them.