Today we've learnt how every department in a hotel/resort works together and cannot function without each other. There is a lot of documents and paperwork that must be completed to give a good service so that every departments know what their responsibility is and what must be done. To be able to give a good customer service you must know your company's policies and procedures. There are a lot of steps to follow so that you know everything is in order and that the other department can do their work. The departments that goes hand and hand is Reservations, Reception, Accommodation services and Food & Beverage service.
No comments:
Post a Comment