Guest service

On Friday's and Saturday’s we are doing guest service.
We get a list of all the chalets that is checking in and we go to each of the chalets.
We first greet the guest in an appropriate way. We then ask them questions like: Was the chalet clean? Is there any problems? and etc.
If there is a complaint or faulty electrical appliances then we immediately apologize and then deal it immediately. You either going to report it to the supervisor or the maintenance team.